Expert Care Management

Our Expert Care Managers are registered nurses and masters-level social workers who create tailored care solutions for our clients and their families. 

What is Care Management?

Our Care Management is really Life Management for our older and disabled adult clients. Their Person-Centered Care Assessment considers physical, mental and emotional health for Whole-Person Care, and along with directly overseeing our in-home caregivers to ensure the plan is followed accordingly, they manage family dynamics for every client, every step of the way. It’s a collaborative process that’s designed to manage health conditions more effectively.

When Your loved one needs care, Where can you turn for Answers?

Options for senior care can be complex, especially when there’s a crisis. The solutions and support that our Care Managers provide help you gain clarity, stability and peace of mind at a challenging time for your family.

We provide you with valuable care resources, identify the best options for your individual situation and support you through the decision-making process. Plus, our Care Managers help your family work together on common goals, manage a crisis and monitor a changing situation. 

 

Professional Services

Professional Services

  • Senior Housing & Relocation Assistance
  • Supportive Consulting
  • Family Relationship Management
  • Healthcare Crisis Management
  • Coordination of Healthcare
  • Home Safety Evaluations
  • Life Care Management

Specialty Care

  • Dementia Care
  • Creative Engagement
  • Life Choices
  • Behavioral Health
  • Chronic Disease Management
  • Transitional Care
  • Parkinson’s Disease 
  • Palliative Care

kind words from our clients & their families

Meet Our Care Team

When you choose Stowell Associates, you’re supported by our entire care team. Our Expert Care Managers are registered nurses and masters-level social workers who create unparalleled, tailored care solutions for our clients and their families.

Kari Klatt

Executive Director

With Stowell Associates since: 2011

Credentials and Education:
RN, LCSW, C-ASWCM, Bachelor of Science in Nursing, University of Wisconsin – Milwaukee
Master of Social Work, University of Wisconsin – Milwaukee
Licensed Clinical Social Worker
Certified Care Manager

Experience:
Program Manager for the Senior Health Program at Froedtert and the Medical
College of Wisconsin from 1988-2010.
Geriatric Care Manager through the Senior Health Program.

Personal Statement:
My professional training and experience in both nursing and social work have enabled me to effectively assist older adults and their family members. My clinical experiences have been a foundation for more effective leadership in this field.

Susan Forbush

Clinical Director

With Stowell Associates since: 2018

Credentials and Education:
Bachelors of Science in Nursing from Northwestern University
Masters of Science in Nursing from the University of Alabama at Birmingham
Certified Care Manager from ACMA (American Case Management Association)
Registered Nurse

Experience:
I have worked in the field of Care Management since 2000. I worked as a Care Manager at Columbia St Mary’s Milwaukee and in leadership positions at both Columbia St Mary’s and Froedtert Hospital since 2010. My focus was readmission prevention and employee engagement. I have held leadership positions in Nursing Administration for 20 years.

Personal Statement:
I believe that Care Management is a collaborative practice that involves the client, nurses, social workers, physicians, other practitioners, caregivers and the community. The Case Management process encompasses communication and facilitates a continuum of care through the stages of a personal’s life. Our goal is to achieve optimal health, access to care and to balance this all with the patient’s right to self determination.

Jennifer Nowak

Regional Director, Waukesha

With Stowell Associates since: 2011

Credentials and Education:
Bachelor of Arts in Social Work, University of Wisconsin-Whitewater
Master of Social Work, University of Wisconsin- Milwaukee
Certified Care Manager

Experience:
I have been working in the field of aging since 1991. My area of focus has been dementia and working with individuals and their families. I started and managed the Lutheran Home Adult Day Services for 13 years and started Wisconsin’s first early stage dementia program.

Personal Statement:
I strive to meet the needs of my clients looking at all areas of their life and enjoy assisting individuals and families find the resources that are needed to maintain their health and happiness.

Susan Hurst

Associate Clinical Director

With Stowell Associates since: 2013

Credentials and Education:
Bachelor of Arts in Psychology; Certificate in Gerontology, University of Wisconsin – Madison
Master of Social Work, University of Wisconsin– Milwaukee
Certified Advanced Practice Social Worker
Certified Care Manager

Experience:
I have worked with older adults and their families for 20 years in a variety of settings including; nursing homes, outpatient Geriatric medical/psychiatric clinic, assisted living, adult day services, community based case management and management of a caregiver training program. I’ve served as an adjunct instructor at the Helen Bader School of Social Welfare and as a field instructor for bachelor and master level social work students interested in working with older adults. I presently sit on the Helen Bader School of Social Welfare Field Education Advisory Board, ensuring that future social workers have the optimal skills to meet the needs of clients.

I have a special interest in working with individuals with dementia and Alzheimer’s disease, and working with families and caregivers to creatively problem solve their concerns.

Personal Statement:
I have a passion for working with older adults and their families, and enjoy getting to know clients as individuals and assisting them to improve their quality of life.

Miriam Oliensis-Torres

Advanced care manager

With Stowell Associates since: 2012

Credentials and Education:
Bachelor of Science in Rehabilitation Education, University of Wisconsin-Madison
Master of Social Work, University of Wisconsin-Milwaukee
Licensed Clinical Social Worker
Certified Care Manager

Experience:
Over 30 years experience in variety of settings with older adults, adults with developmental disabilities and neuro-muscular diseases, and their families. Expertise in family counseling, Alzheimer’s Disease, Parkinson’s Disease, geriatric psychiatry/mental health services.

Personal Statement:
Families who find themselves challenged to meet the needs of their loved ones with physical or cognitive challenges often find themselves in new and foreign territory, without the knowledge or skills needed to find the best solutions. During my 25 year career as a geriatric care manager, my focus has been on becoming acquainted with each family’s unique situation, helping them to understand the options that are available to them, and supporting them during the process of making and implementing the decisions that are best for them.

 

Phyllis Mensh Brostoff

Founder, Former CEO, Advanced Care Manager

With Stowell Associates since: 1983

Credentials and Education:
Master of Social Work, University of Maryland
Bachelor of Arts, George Washington University
Certified Independent Social Worker, State of Wisconsin
Care Manager Certificate, National Academy of Certified Care Managers

Experience:
I have been a social worker since 1970. 1970-71 I was the director of a research program in Washington, DC, exploring how the elderly and police interacted. I taught in the School of Social Welfare, University of Wisconsin-Milwaukee from 1971-77, managing a field unit in services to the elderly. I was the planning director of the Community Care Organization in 1977-79 and the director of a shelter for homeless families 1979-1983. I co-founded Stowell Associates in 1983 with social worker Valerie Stefanich, and currently am the CEO. I have been active in the National Association of Social Workers both in nationally and in the Wisconsin Chapter. I am a co-founder of the National Association of Professional Geriatric Care Managers (in 1985) and served on its national board and in every office including as the President in 2009. I have written and published many articles about the elderly, professional ethics and care management, and taught numerous seminars and classes to other professionals locally and nationally.

Personal Statement:
I feel very lucky to have found a professional career when I was 23 years old that has afforded me the greatest opportunities to grow personally and feel that every day I can make a difference in the lives of my clients, our employees, and the community.

 

Peggy Treland

Care Manager

With Stowell Associates since: 2005

Credentials and Education:
Bachelor of Science in Nursing, Marquette University
Certified Care Manager

Experience:
I have been a Registered Nurse for 25 years. I started my career with 5 years in the hospital setting on medical surgical and post surgical neurology unit and then discovered home care. I worked as a staff nurse and eventually worked my way to Director of Nursing for a local home health agency. I had my own practice for 15 years caring for critically injured clients on life support/ventilators in the community and then I joined Stowell Associates.

Personal Statement:
It’s the little things we do for our client’s every day that enrich their lives and make all the difference in the world. It’s an honor to be able to serve our elders and preserve their independence and dignity with the compassion and understanding every human being deserves.

Barb Davis

Care Manager

With Stowell Associates since: 2011

Credentials and Education:
Bachelor of Science in Nursing, Carroll- Columbia College of Nursing
Bachelor of Arts, Western Kentucky University
Registered Nurse
Certified Care Manager

Experience:
13 years experience in clinical nursing and care management.

Personal Statement:
I strive to understand and respond to the needs of my clients, and find great satisfaction in solving problems that help clients enjoy a better quality of life.

 

Sarah Freimuth

Care Manager

With Stowell Associates since: 2016

Credentials and Education:
Bachelor of Arts in Psychology, University of Wisconsin Oshkosh
Masters of Social Work with a focus in gerontology and a Certificate in Applied Gerontology, University of Wisconsin Milwaukee
Certified Advanced Practice Social Worker
Trained and certified in the TimeSlips method, a creative storytelling method used with persons with memory loss.
Certified Care Manager

Experience:
In the last 4 years I have been studying, researching, and working with those effected by Alzheimer’s disease and related forms of dementia and look forward to building upon this foundation as an Associate Care Manager at Stowell Associates. My work with older adults and families has always focused on how to best engage and establish supportive relationships.

Personal Statement:
I’m passionate about working with older adults and families, to take the extra time needed to ensure person-centered care and advocating for clients’ needs and strengths.

 

Jennifer Teglia

Care Manager

With Stowell Associates since: 2016

Credentials and Education:
RN – Cardinal Stritch University
Bachelor of Science – Journalism: Advertising/Public Relations- UW- Oshkosh
Certified Care Manager

Experience:
My most recent nursing experience has been in the field of home hospice and palliative care. Prior to that, I worked in acute care on a cardiac unit. I have learned over the years that I love caring for people in their own homes.

Personal Statement:
I enjoy helping my clients with health care monitoring, coordination and advocacy.

Amy Biller Daniels

Care Manager

With Stowell Associates since: 2018

Credentials and Education:
Bachelor of Social Work – University of Wisconsin-Milwaukee
Masters of Social Work – University of Wisconsin-Milwaukee
Certificate in Aging, Boston University 2010
Certified Care Manager

Bobbi Montgomery

Care Manager

With Stowell Associates since: 2017

Credentials and Education:
Bachelor of Science in Nursing – University of Wisconsin-Milwaukee
Registered Nurse
Certified Care Manager

Experience:
I’ve been a nurse for 22 years. I began my career within the hospital system, working on the Orthopedics and Spinal Cord Injury Units. I discovered home care in 2007. I worked in home hospice followed by the Family Care program. I gained valuable experience in home care and case management. I joined Stowell Associates in 2017.

Personal Statement:
It is an honor and privilege working with my clients and their families, helping them maintain quality of life, and remain as independent as possible in their home, wherever that may be.

 

Rose Eucke

Rose Eucke

Care Manager

With Stowell Associates since: 2016

Credentials and Education:
Bachelor of Science in Nursing – University of Wisconsin-Milwaukee
Certified Care Manager

Experience:
Over 20 years of community nursing.

Personal Statement:
My goal is to provide outstanding care to my clients. I respect their knowledge and wisdom.

Katie Moores

Associate Care Manager

With Stowell Associates since: 2010

Credentials and Education:
Bachelor of Arts in Sociology; Family and Health Studies, University of Wisconsin- Whitewater

Master of Social Work, University of Wisconsin- Milwaukee
Certified Advanced Practice Social Worker
Certified Care Manager

Experience:
Graduate school emphasis on mental and behavioral health.
Direct Support Professional at St. Coletta of Wisconsin.
Personal Care Worker for Stowell Associates.

Personal Statement:
As an Associate, I am pleased to continue growing as a professional in the care management field by working with clients and their families.

 

Carlotta Willett

Associate Care Manager

With Stowell Associates since: 2016

Credentials and Education:
Student at Upper Iowa University, Graduating January 2019 with Bachelor’s in Human Services
Interfaith Older Adult Programs Member

Experience:
License Certified CNA in 2005
Certified as a Medical Assistant from 2007 to 2013 

Personal Statement:
After working for many years as a caregiver, I’m ecstatic to be working at Stowell on the Care Management team – it’s a fulfillment of one of my life goals!

Jenni Ehrke

Care Coordinator

With Stowell Associates since: 2016

Credentials and Education:
Bachelor of Arts in Communication and Psychology, Wisconsin Lutheran College, Milwaukee WI
Social Work Certificate for Social work Licensing in WI, UWM School of Social Welfare
Certified Social Worker since 2000

Experience:
Social worker of dementia wing in nursing home for 6 years
Social worker of dementia wing in CBRF for 11 years
Hospice Social Worker 

Personal Statement:
My favorite quote by Maya Angelou says, “People will often forget what you said or did, but will always remember how you made them feel.” My goal is for families and clients to feel that they are heard, and have been helped.

 

 

Care Management FAQ

Professional Care Management is a person-centered approach to solving a variety of everyday problems: care managers coach, advocate, counsel, advise, navigate and problem solve with the disabled or older adult regarding the challenges encountered in later life. At Stowell Associates, our Care Managers are here to answer all your care questions and help you navigate the sometimes muddy waters of home care. Most importantly, we’ll help you answer the question “what now” and ease the stress of caring for a loved one. 

Our Professional Care Managers are educated and experienced nurses and social workers with a specialized expertise in challenges related to aging and elder care. Our Care Managers are nationally certified and members of the National Association of Professional Geriatric Care Management, an organization who’s ethics and standards we follow. For additional information about the Association please visit www.caremanager.org.

Care Managers assist individuals and families with many challenges including:

Housing, Transitional Care & Relocation Services – helping families evaluate and select the appropriate residential option and making all the needed arrangements to make the transition as smooth as possible.

Home Care Services – identifying the appropriate home care, arranging for and monitoring those services by assigning the right Stowell Associates’ Caregiver(s).

Medical Care & Coordination Management – attend health care appointments, facilitating communication between provider, client and family and monitoring adherence to medical orders and instructions.

Communication – keeping family members and professionals informed as to the well-being and changing needs of the client.

Social Activities – providing the opportunity for engaging in social, recreational, or cultural activities that enrich life.

Legal – referring to or consulting with legal specialists, providing opinions for courts in determining the level of care or regarding guardianship issues.

Financial – reviewing or overseeing bill paying or consulting with accountants or Power of Attorneys for Finance.

Entitlements – providing information on Federal and State entitlement programs and assisting with the applications as needed.

Safety and Security – monitoring home care, recommending technologies to add to security or safety, observing changes or potential risks of exploitation or abuse and protecting the vulnerable person.

Resources – local, cost-effective resources are identified and engaged as needed.

You need our services if you or a family member have :

Chronic Care Needs: multiple medical, social or psychological issues requiring expert advice.

Conflict: Your family is at odds regarding care decisions.

Discharged: If you or a family member have recently been discharged from a hospital and require (to prevent rehospitalizations).

Don’t Know What to Do: You or someone you care about needs direction about what to do.

Disabled Adult: You are responsible for a family member who is developmentally disabled, suffers from chronic mental illness or is served by a Special Needs Trust.

Dissatisfaction: The person you are caring for is not pleased with current care providers.

Distance: You live at a distance and need someone locally monitor or assist you in providing the needed care for a family member in SE Wisconsin.

Driving: You are concerned about a family member’s ability to drive or you are no longer comfortable driving with them.

Housing: The person you are caring for is unable to live safely in his or her current environment without additional assistance.

Legal: You or the person you are caring for is confused about his or her own financial or legal situation.

Memory: Your family needs education and direction in dealing with behaviors associated with memory loss or dementia.

Neglect: The older person is not paying bills or keeping up with personal, health or household care.

Resources: Your family has limited time or the expertise to deal with a family member’s chronic care needs.

Support System: The person for whom you are responsible has limited or no family support.

Stress: You are feeling burned out or overwhelmed by the level of responsibility and needs of the person you are concerned about.

Medicare, Medicaid and supplemental insurances do not cover care management services.
We work with a variety of Long Term Care Insurance providers to obtain the maximum benefit available to our clients who have this insurance.

Our services are billed by the hour. Call 414- 963-2600 to discuss your specific situation.

Aging Life Care™ Expertise

The Aging Life Care Association (ALCA) was originally formed in 1985 as the “National Association of Private Geriatric Care Managers® (NAPGCM).” Our Care Managers are Aging Life Care™ Experts, and their careers have been devoted to the care of disabled and older adults. Each is a nationally certified care manager.

We work regularly with health care providers, lawyers, trust officers and community service programs. We can direct you to government services for which you may be eligible and help you with obtaining long term care insurance benefits you are entitled to receive.

Contact Stowell Associates for Care Solutions

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